Administrative and financial matters are managed by the Patientmanagment of the the Catholic St. Lukas Society. The staff at the International Patient Services always endeavors to ensure that all the necessary steps in the procedure are handled smoothly and promptly.
If you have any questions about the cost estimate and the bill, please contact the International Patient Services.
The medical documents that are submitted or the information about the disease will initially be reviewed by an experienced expert in the respective specialist area. A list of the anticipated costs of treatment will be prepared on the basis of the treatment recommendations.
This is a provisional calculation, which is based on the medical examination results that are provided and it may differ from the actual costs.
If desired, we will send you a provisional appointment for treatment together with the treatment recommendations and the cost estimate. We will confirm this appointment upon receipt of the payment.
After you decided in favor of a medical treatment at the Catholic St. Lukas Society, we will ask you to transfer the total amount stated in the cost estimate to the account indicated for the the Catholic St. Lukas Society.
Prior to admission we kindly request prepayment in the sum of the total amount of the accepted tariff upon which this quotation as based.
Three payment methods are possible:
|Beneficiary:||Katholische St. Lukas Gesellschaft mbH|
|Bank name:||Sparkasse Dortmund|
|IBAN:||DE92 4405 0199 0021 0011 04|
|Indication of use:||Full name and date of birth of patient / Invoice number|
Prepayment by credit card (only VISA, MasterCard, American Express) at the admission desk of the clinic. Please note that the value date is approximately three weeks after payment is made; any possible prepayment by the clinic can only be made after this date.
Cash prepayment at the admission desk of the clinic in Euro.
For any cash repayments up to max 500,00 € please proceed to the admission desk after appointment under the telephone number +49 231 4342-3657 (Monday to Friday from 08.00 – 14.00).
We will ascertain the costs of the services actually provided about 2 days after the end of the treatment. If they are less than the advance payment, we will reimburse the balance immediately. The final bill may necessitate making an additional payment in some cases, particularly if complications arise.
We accept payment guarantees from some embassies. Patients whose embassies pay the costs of their treatment are not required to make an advance payment. The Catholic St. Lukas Society must receive a payment guarantee of the embassy in writing prior to the start of the treatment.